Expert help for production data workflows

Prophecy Support

Access Prophecy product documentation, self-service troubleshooting guides, and expert technical support to successfully manage data integrations and production workflows.

Support Portal access is available to customers with support included in their subscription and is managed through designated support contacts.

Submit a Ticket
Monitor Prophecy Status

Prophecy Support Portal (login required)

Self Support

Users without Support Portal access can use Prophecy documentation, community resources, troubleshooting guides, and tutorials for self-service help.



Documentation

Learn how to build, deploy, and manage Prophecy projects with documentation for analysts, engineers, and administrators.

Visit Documentation  

Troubleshooting

Check for common issues related to version control, deployments, connections, runtime environments, pipeline logic, or platform configuration.

Review Troubleshooting

Community

Connect with the Prophecy community for peer-to-peer learning, shared practices, and product discussions.

Visit Community

How-To Articles & Tutorials

Explore practical resources, how-to content, and video tutorials to help answer common questions.

Explore resources

Technical Support

Prophecy customers with support included in their subscription can use the Customer Support Portal to open and manage support cases. The portal lets eligible support contacts track open requests, review ticket history, and share additional details with the Prophecy Support team.

Prophecy support engineers work across data engineering, platform operations, and product escalation paths to help diagnose and resolve customer issues. Support may include:

  • Troubleshooting project behavior
  • Pipeline issues with:
  • Execution 
  • Orchestration
  • Integrations
  • Deployment  
  • Runtime environments

For detailed instructions about opening a case, including what information to provide, see our Support Requests documentation.

Support Request Documentation

Prioritizing Requests

Prophecy prioritizes incoming support requests based on business impact and severity. Issues that block production use without a workaround — for example, workspace unavailability or critical production pipeline failures — are handled with the highest urgency.

Less critical issues, such as minor UI behavior, development-only issues, how-to questions, or documentation clarifications, are prioritized according to their impact.

For detailed severity definitions, response targets, and coverage details, please refer to the Support Requests documentation. 

Explore severity and prioritization

Escalating Issues

If the business impact of an issue changes after a support case is opened, you can update the ticket with the latest details, impact, logs, screenshots, or affected resources. This helps the Support team reassess priority and continue troubleshooting with the right context.

For additional coordination or visibility, you may also contact your Customer Success Manager.

Troubleshooting

Prophecy projects can experience issues related to version control, deployments, connections, runtime environments, pipeline logic, or platform configuration.

Before opening a support ticket, you can review troubleshooting resources to see if your issue is related to any of these common problems and their solutions.

Review Troubleshooting

Self-Support Resources

If your organization does not currently have Support Portal access, Prophecy offers self-service resources that can help answer common questions and guide troubleshooting.

Explore resources including:

Documentation

Community

Troubleshooting

Knowledge Articles

YouTube Tutorials

Users on free versions of Prophecy are not eligible for Support Portal access. Please use self-service resources for troubleshooting and learning. If your organization is interested in Prophecy support options, contact our Sales team.

Contact Sales

Need Expert Help with Prophecy?

Supported Customers

Log into the Support Portal to manage cases and request help through your designated support contacts.

Open Support Portal

Unsupported Customers

Contact Sales to learn more about available support options.

Contact Sales